As we enter our busiest time of year, we wanted to make you aware of our service standards and standard response times (please see table below). We frequently improve on these, however between March and 5th April 2018, it is likely that they will revert to the timelines outlined below.
These are some important points to note:
DATE OF LAST APPLICATIONS:
For clients requiring carry back and whose funds need to be invested in the 2017/8 tax year, the cut-off date for applications is Thursday, 29th March 2018:
> Cheques require at least 14 working days to clear and pass AML/fraud checks, thus applications with accompanying cheques should be submitted on or before Monday, 12th March 2018
> Funds transferred via EFT need to be cleared (and applications received in good order) by Thursday, 29th March 2018.
We strongly recommend that applications requiring carry back are funded by bank transfer as opposed to cheques.
INCOMPLETE APPLICATION FORMS:
For applications with carry back requirements, we encourage you to discuss/review your client’s application form with the Client Services team before submission to ensure all required information has been provided and thus avoid delays in application processing
As we near tax year end, it is not unusual for Funds to reach capacity limits. Please discuss your Fund/Strategy selection with your Kuber contact prior to submitting applications to ensure that the chosen Funds are available. Additionally, the Kuber Capacity Forecast will serve as a guideline to assist you in managing your clients’ pre-tax year investments.
Due to restrictions on Fund Capacity, it is advised that Carry Back is only indicated where absolutely required. In instances where your client’s chosen Fund/s reach/es capacity, monies allocated to that Fund will, by default, be redistributed across the client’s remaining chosen Funds. This default will not occur where Carry Back has not been indicated.
If a client wishes to submit a single contribution with a single application which invests in part in the 2017/18 tax year with the remainder of the contribution allocated for investment in 2018/19 please complete appendix 4 within the application form. Please note that this appendix, and the funds chosen within, will be treated as a separate application to the platform. As such, the fee structure is both identical and charged separately.
Please feel free to contact us should you have any queries: firstname.lastname@example.org